Customer Service Keeps Us Connected, Safe and Well – Let’s Celebrate It!

Customer Service Keeps Us Connected, Safe and Well – Let’s Celebrate It!

Patrick Cheeseman
Global Hospitality Lead

I think it’s worth our time to reflect on what customer service has meant to us in the past, what it means right now as our social lives are stunted by pandemic concerns, and what it will look like once we finally navigate our way through this challenging era of our lives.
Supporting Mental Health at Work in Times of Crisis

Supporting Mental Health at Work in Times of Crisis

Ryan Bryant
Communications Lead

In 2020, people aren’t just working more—they’re facing an unprecedented barrage of challenges and stressors, including a global pandemic, civil unrest, and a difficult economy. While workers have necessarily remained resilient, the sheer amount of stress facing them is challenging that resiliency.
Bridging the Fluid Workspace

Bridging the Fluid Workspace

Drew DePriest,
Digital Solutions & Strategy Lead

Companies now look directly to technology ranging from IoT sensors to track occupancy and social distancing to desk reservation platforms and CRE teams quickly move to unassigned seating as a bridge to help restore employee faith.
  • Filter By
  • Date - Latest
Why Workplace Experience Platforms Need the Human Element

Why Workplace Experience Platforms Need the Human Element

Shobhit Choubey,
APAC Lead
Delight in the Workplace: An Opportunity for Limitless Value

Delight in the Workplace: An Opportunity for Limitless Value

Ashley Lippitt,
Host Labs Lead

As surprising as it may seem coming from a commercial real estate company, the Host team obsesses over enriching lives and creating delight for people who work in the buildings we manage. We consider the daily journey of our customers and map both their current and best experiences in the workplace.
The Employee Experience Formula That Inspires Innovation

The Employee Experience Formula That Inspires Innovation

Ashley Lippitt,
Host Labs Lead

It will likely come as no surprise that our evolving workspaces, enabled by technology, outfitted with the most coveted amenities and served by hospitality experts, are designed to make employees feel valued, signaling to them that the work they do is important and impactful. But what about when the workspace provided by an employer is removed (even temporarily) and placemaking becomes a virtual endeavor?
Customer Service Keeps Us Connected, Safe and Well – Let’s Celebrate It!

Customer Service Keeps Us Connected, Safe and Well – Let’s Celebrate It!

Patrick Cheeseman
Global Hospitality Lead

I think it’s worth our time to reflect on what customer service has meant to us in the past, what it means right now as our social lives are stunted by pandemic concerns, and what it will look like once we finally navigate our way through this challenging era of our lives.
Supporting Mental Health at Work in Times of Crisis

Supporting Mental Health at Work in Times of Crisis

Ryan Bryant
Communications Lead

In 2020, people aren’t just working more—they’re facing an unprecedented barrage of challenges and stressors, including a global pandemic, civil unrest, and a difficult economy. While workers have necessarily remained resilient, the sheer amount of stress facing them is challenging that resiliency.
Bridging the Fluid Workspace

Bridging the Fluid Workspace

Drew DePriest,
Digital Solutions & Strategy Lead

Companies now look directly to technology ranging from IoT sensors to track occupancy and social distancing to desk reservation platforms and CRE teams quickly move to unassigned seating as a bridge to help restore employee faith.
Patrick Goes to Work

Patrick Goes to Work

Patrick Cheeseman,
Global Hospitality Lead

When I’m focused on exciting new projects and things are going well, it’s always a surprise when they go awry unexpectedly. However, surprise doesn’t adequately cover our collective reaction to the rise of a global pandemic.

The Double Shift Juggling Parenting and Working During the Coronavirus

Lauren Schwalb
Director, Deployment and Operations

Working parents are facing a particularly challenging time, as the boundaries between work and home have completely broken down, resulting in the need for parents to juggle between parent mode to work mode and back again each day. The “double shift” is now the “double double shift.” Between putting three meals on the table, homeschooling, hosting Zoom meetings and conference calls, doing laundry, cleaning the house and trying to be present as both an employee and a parent, working parents are struggling and facing burnout.
The Leader's Role in Fostering New Social Norms as Workplaces Reopen

The Leader's Role in Fostering New Social Norms as Workplaces Reopen

Alex Andel and Karen Ellzey
By now, almost all organizations around the world are somewhere on their re-opening journey, whether starting to plan, bringing employees back to the workplace, or assessing “what’s next” for the future of their work environments. Companies and organizations are appropriately focused on a range of activities such as resetting the physical work environment to achieve social distancing, installing signage, adjusting building systems, securing sustainable quantities of supplies, and adapting service levels in areas such as cleaning and food service.